Refund Policy
We believe in fair and transparent policies. Please read this policy before engaging our services so you understand how refunds and cancellations work.
Key point: Service management fees are non-refundable once work has started. Ad spend (media budget) can be refunded if unused. Cancellations require 30 days' written notice.
1. Overview
At Kalpvriksh, we are committed to delivering high-quality Meta Ads and Google Ads management services. We understand that circumstances can change, and this policy explains how refunds and cancellations are handled fairly for both parties.
2. Service Fee Refunds
Service management fees are non-refundable once campaign setup has commenced. This is because our work — strategy development, account setup, creative briefing, and campaign launch — is labor-intensive and cannot be undone. However, if we have not yet started any work within 48 hours of payment, you may request a full refund.
3. Ad Spend (Media Budget)
Ad spend (the money paid directly to Meta or Google) is managed separately from our service fees. If you pay ad spend through our agency account, any unused media budget will be refunded within 7–10 business days upon cancellation. We are not liable for ad spend already consumed by the platforms.
4. Cancellation Process
To cancel your engagement, please send a written cancellation request to hello@kalpvriksh.com with at least 30 days notice. Upon receipt, we will confirm cancellation and begin handover of your ad accounts and assets. All outstanding invoices must be settled before handover is completed.
5. Dissatisfaction with Results
Ad performance is subject to market conditions, platform algorithms, competition, and creative quality. We do not offer refunds based on dissatisfaction with campaign results, as we cannot guarantee specific ROAS or revenue figures. However, we encourage you to raise concerns promptly — we will work with you to optimize and resolve issues.
6. Exceptional Circumstances
In exceptional circumstances — such as a technical error on our part or failure to deliver agreed deliverables without cause — we will evaluate refund requests on a case-by-case basis. Please contact us within 14 days of the issue arising.
7. How to Request a Refund
To request a refund, email hello@kalpvriksh.com with subject line "Refund Request" and include your name, business name, invoice number, and reason for the request. We will acknowledge within 2 business days and resolve within 14 business days.
Need to request a refund or cancel?
Contact our team and we'll handle it promptly and fairly.
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